NOVAKOR PRIVACY POLICY

1. Overview

Novakor Pty Ltd (ABN: [XX XXX XXX XXX]) (“Novakor”, “we”, “us”, “our”) is committed to protecting the privacy of individuals who visit our website and engage with our services.

This Privacy Policy explains how we collect, use, store, and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website at [novakor.com.au] or engaging our services, you agree to the terms of this Privacy Policy.

2. What information we collect

We may collect the following types of personal information:

From website visitors:

• Name and email address (via contact forms or strategy call bookings)
• Business name, role, and practice location
• Website usage data including pages visited, time on site, and referring URLs (via cookies and analytics tools)
• IP address and device/browser information

From clients:

• Business contact details (name, email, phone number)
• Practice information (location, services, website URLs)
• Access credentials for third-party platforms (Google Business Profile, website CMS, analytics accounts) — stored and handled securely
• Billing information (processed via [payment provider] — Novakor does not store card details directly)
• Communications between you and our team

We do not collect:

• Sensitive personal information (as defined under the Privacy Act) unless explicitly required and consented to
• Patient data from your practice — we work with your marketing platforms only, not your clinical systems

3. How we collect information

We collect information:

• Directly from you when you complete a form, book a strategy call, or engage our services
• Automatically through cookies and analytics tools when you browse our website
• From third-party platforms you grant us access to as part of service delivery (e.g. Google Analytics, Google Search Console, Google Business Profile)

4. Why we collect it — and how we use it

We use your personal information to:

• Respond to enquiries and schedule strategy calls
• Deliver and improve our SEO services
• Communicate with you about your account, progress, and results
• Send you service-related updates (WhatsApp, email)
• Process payments
• Improve our website and marketing based on usage data
• Comply with legal obligations

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.

5. Cookies and tracking

Our website uses cookies and similar tracking technologies to understand how visitors use our site and to improve our services.

Types of cookies we use:

• Essential cookies — required for the website to function
• Analytics cookies — help us understand traffic and behaviour (Google Analytics)
• Marketing cookies — used to measure ad performance (Meta Pixel)

You can manage your cookie preferences at any time via the cookie consent banner on our website.

You can also configure your browser to refuse cookies, though some parts of the site may not function correctly as a result.

For more detail, see our [Cookie Policy].

6. Who we share your information with

We may share your information with:

• Service providers who assist us in delivering our services (e.g. cloud hosting, email platforms, analytics tools) — all bound by confidentiality obligations
• Calendly — for strategy call scheduling
• [Payment processor] — for billing
• Google — analytics and search platform integrations
• Meta — advertising performance tracking

We do not share your information with any party outside of service delivery without your consent, except where required by law.

If we are ever acquired or merge with another business, your information may be transferred as part of that transaction. You will be notified if this occurs.

7. Overseas disclosure

Some of our service providers are based or operate systems outside of Australia (including in the United States).

Where we disclose personal information overseas, we take reasonable steps to ensure the recipient handles it in a manner consistent with the Australian Privacy Principles.

8. How we store and protect your information

We take data security seriously.

Your information is:

• Stored on secure, encrypted servers
• Accessible only to authorised Novakor personnel
• Protected by access controls and regular security reviews

Third-party platform credentials (e.g. Google Business Profile access) are stored using [specify tool — e.g. a password manager with enterprise-level encryption] and are never shared beyond the Novakor team members working on your account.

We retain your personal information for as long as necessary to provide our services and comply with legal obligations.

When information is no longer required, it is securely deleted.

Despite our precautions, no data transmission over the internet is completely secure.

We cannot guarantee absolute security, but we will notify you in the event of a data breach that is likely to cause serious harm, in accordance with the Notifiable Data Breaches scheme.

9. Your rights

Under the Australian Privacy Principles, you have the right to:

• Access the personal information we hold about you
• Correct information that is inaccurate, incomplete, or out of date
• Complain if you believe we have breached the APPs
• Opt out of direct marketing communications at any time

To exercise any of these rights, contact us at [privacy@novakor.com.au].

10. Direct marketing

We may send you service updates, educational content, and occasional promotional communications.

You can opt out of marketing emails at any time by clicking “unsubscribe” in any email or contacting us directly.

We will never send you unsolicited marketing communications from third parties.

11. Complaints

If you have a concern about how we've handled your personal information, please contact us first at [privacy@novakor.com.au].

We will respond within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

• Website: oaic.gov.au
• Phone: 1300 363 992

12. Changes to this policy

We may update this Privacy Policy from time to time.

When we do, we’ll update the “last updated” date at the top of this page.

We encourage you to review this policy periodically.

13. Contact us

For any privacy-related questions or requests:

Novakor Pty Ltd

Email: [privacy@novakor.com.au]
ABN: [XX XXX XXX XXX]